Guest Blog: British Gypsum’s customer service journey

Guest Blog: British Gypsum’s customer service journey

  At British Gypsum, excellent customer service is paramount. We monitor our performance every year by listening to our customers’ views in an annual customer satisfaction survey and use the results to determine an action plan for improvement for the following year. We caught up with Lauryn Russell-Brown, British Gypsum Customer Service Team Coach and Customer Loyalty Representative to learn more about what being completely customer focused means to her. For me, excellent customer service…

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CCF Branch Manager – Simon Williams

CCF Branch Manager – Simon Williams

Completely Customer Focused When it comes to looking after customers, CCF has the right market knowledge, and customer support offering to help maintain and grow your business. Simon Williams, Branch Manager at CCF Nottingham, shares how this is the case for his customers. “Offering the best range of products, flexibility when it comes to deliveries, and great service is what keeps our customers coming back time and time again.” “We pride ourselves on getting to…

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