Guest Blog: British Gypsum’s customer service journey

Guest Blog: British Gypsum’s customer service journey

  At British Gypsum, excellent customer service is paramount. We monitor our performance every year by listening to our customers’ views in an annual customer satisfaction survey and use the results to determine an action plan for improvement for the following year. We caught up with Lauryn Russell-Brown, British Gypsum Customer Service Team Coach and Customer Loyalty Representative to learn more about what being completely customer focused means to her. For me, excellent customer service…

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