Guest Blog: British Gypsum’s customer service journey

Guest Blog: British Gypsum’s customer service journey

  At British Gypsum, excellent customer service is paramount. We monitor our performance every year by listening to our customers’ views in an annual customer satisfaction survey and use the results to determine an action plan for improvement for the following year. We caught up with Lauryn Russell-Brown, British Gypsum Customer Service Team Coach and Customer Loyalty Representative to learn more about what being completely customer focused means to her. For me, excellent customer service…

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Guest Blog – Thermafleece – Insulating with sheep’s wool

Guest Blog – Thermafleece – Insulating with sheep’s wool

  With an ever greater choice of insulation on the market and a growing awareness of the many roles insulation plays, it’s worth considering the most effective option for your application. The use of natural fibre insulation is growing rapidly.  With this in mind, Mark Lynn, MD of Eden Renewable Innovations aims to highlight some of the reasons why you should be thinking seriously about products such as Thermafleece sheep’s wool insulation. Sheep’s wool is…

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Thermal Economics: Under Screed Acoustic Insulation for Noise Reducing Flooring

Thermal Economics: Under Screed Acoustic Insulation for Noise Reducing Flooring

Thermal Economics under screed products can be used for both new build and refurbishment for separating floors in both domestic and commercial properties to reduce airborne sound between floors. By isolating the screed from the structure, you can ensure that any impact noise doesn’t travel through the masonry structure. Thermal Economics products are robust. They do not suffer from any deterioration of acoustic performance during the normal lifespan of a building as they undergo virtually…

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CCF Branch Manager – Simon Williams

CCF Branch Manager – Simon Williams

Completely Customer Focused When it comes to looking after customers, CCF has the right market knowledge, and customer support offering to help maintain and grow your business. Simon Williams, Branch Manager at CCF Nottingham, shares how this is the case for his customers. “Offering the best range of products, flexibility when it comes to deliveries, and great service is what keeps our customers coming back time and time again.” “We pride ourselves on getting to…

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Armstrong Ceilings Perla OP dB

Armstrong Ceilings Perla OP dB

  Armstrong Ceilings Perla OP dB is a premium ceiling tile combining the two criterias of acoustic performance taking it to new heights. The new Perla OP dB 40mm mineral tile combines the high sound absorption of Armstrong’s OP range with the high sound attenuation of its dB range for ultimate acoustic flexibility. Its launch is designed to help specifiers particularly in the education sector to reduce the amount of sound transferred from traffic routes…

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Kingspan – What is daylighting?

Kingspan – What is daylighting?

In 2013, a RIBA commissioned survey revealed that one in five homeowners were unhappy with the amount of natural light in their homes. This lack of sunlight can have a significant impact on the health of occupants and often means lights are kept on for longer, wasting energy. But how can we avoid this issue? The answer is effective daylighting. Daylighting Daylighting is the practice of installing windows, or other openings such as rooflights, and…

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John Yewman – Product Service

John Yewman – Product Service

Completely Choice Focused Only the best and most extensive range of products will do says John Yewman, UK National Sales Office Manager. Here, John discusses how customers can take advantage of CCF’s excellent breadth of product choice and availability. “Having the right range of products ready to purchase when needed is a top priority for all of our customers. This requirement never changes, so it’s always front of mind for each and every CCF branch…

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Why you should embrace the green with Armstrong

Why you should embrace the green with Armstrong

CCF’s launch of its Completely Customer Focused programme has coincided with the 15th anniversary of the UK launch of Armstrong Ceilings’ pioneering recycling scheme and the fifth of its becoming the first mineral tile manufacturer in Europe to win Cradle to Cradle™ certification. Recycling ceilings The recycling scheme, which is completely free to contractors (unique through Armstrong), originated with End-of-Life tiles but now also incorporates off-cuts from new installations, and applies to any mineral ceiling…

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High performance acoustic underlays ideal for a wide range of floor finishes

High performance acoustic underlays ideal for a wide range of floor finishes

Thermal Economics provide a range of acoustic underlays, allowing a choice of product to suit the projects specific needs. All of these underlays are thin, dense and robust resilient layers that are easy to install. They provide excellent impact sound reduction with minimal compression, making them ideal for use directly below most types of floor finish and they can even be used beneath non-loadbearing partitions. Isorubber products are tested by independent bodies such as the…

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Guest blog – Kingspan – How to install Thermaroof / Thermataper over a concrete deck

Guest blog – Kingspan – How to install Thermaroof / Thermataper over a concrete deck

How to install Thermaroof / Thermataper over a concrete deck: Estimated time: 5 minutes. Watch our video on how to install Thermaroof and Thermataper roofing products over a concrete deck. Contact your local branch today for any further information or request a quote on Kingspan products.

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