CCF Branch Manager – Simon Williams

Completely Customer Focused

When it comes to looking after customers, CCF has the right market knowledge, and customer support offering to help maintain and grow your business. Simon Williams, Branch Manager at CCF Nottingham, shares how this is the case for his customers.

“Offering the best range of products, flexibility when it comes to deliveries, and great service is what keeps our customers coming back time and time again.”

“We pride ourselves on getting to know our customers and their product needs. We do this while keeping up to date with  projects in the area, and any tendering opportunities our customer base might be pitching for. All of this helps us to match our extensive product range to what local interiors contractors, specifiers and other tradespeople need to get the job done.”

Putting the Customer First

“If you are new to CCF or a long-standing customer, our priority is always to make sure that our service works around you and your requirements. We ensure that everything is looked after – from having the right products available at trade rates, with a variety of payment terms that suit your business, to the best delivery options. This is all underpinned by a knowledgeable technical team on-hand to answer your queries regarding product performance, specifications and more.”

On the Go Account Management

“When you open a CCF Account and activate it online, you get instant on the go access to your account and can view things like your credit limit and balance, as well as download statements, and pay outstanding invoices too. This is really important for time-pressed businesses who need the freedom to be able to manage their account at any time – so we are pleased to be able to offer this to our customers.”

“We’ll do whatever we can to make it easy to trade with us. We understand the ups and downs of business and are keen to support you through it all.”

Open Communication

“Being there when you need us is all part of our Completely Customer Focused ethos – whether it be in-branch or over the phone. We’re proud of what we do and love to chat with our customers to help them get the right product or advice, and if we can’t answer a query right away our teams will reach out to our wide range of strategic suppliers to find the answer you need and always go the extra mile to get the job done.”

In Practice

“Over the years, we’ve helped to grow the businesses of many of our customers and we attribute this to being consistent and working with them through being open and communicating often. Our customer, Simon Mullaney, founder of Premier Plastering in Leicester, commented: “When I first started trading, my business was a third of the size it is now, and I am grateful to CCF for helping me to grow my business to where it is today. Without having the access to excellent product, flexible deliveries and helpful advice when I needed it, undoubtedly my business wouldn’t be the success it now is.”

 

For more information about CCF’s range of insulation, drywall, ceilings, partitioning, flooring or fire protection products, and how your local CCF can offer you great service find your nearest branch today. Also follow CCF on Twitter via @CCF_UK and on LinkedIn at www.linkedin.com/company/ccf.

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